Shipping policy

Last Updated: 7/18/2024

1. Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or sales, processing times may be extended. We strive to dispatch your order as quickly as possible.

2. Shipping Rates: Shipping rates vary based on destination, package weight, and shipping method selected at checkout. We offer standard, expedited, and express shipping for domestic orders. Shipping rates will be displayed at checkout before you complete your purchase.

3. Shipping Providers: We use reputable carriers such as USPS, UPS, and FedEx to ensure reliable and timely delivery. Once your order ships, you will receive a confirmation email with tracking information.

4. Domestic Shipping (United States):

  • Standard Shipping: Typically arrives within 3-7 business days.
  • Expedited Shipping: Arrives within 1-3 business days.
  • Express Shipping: Arrives within 1-2 business days.

5. International Shipping: We currently do not offer international shipping. We ship exclusively within the United States.

6. Shipping Restrictions: We only ship to addresses within the United States. For questions about shipping to specific locations, please contact our customer support team.

7. Order Tracking: You will receive a tracking number via email once your order has shipped. This allows you to monitor the status and estimated delivery date of your package.

8. Order Changes and Cancellations: We are unable to modify or cancel orders once they have been processed and shipped. If you have concerns, please contact us, and we will assist you as best as possible.

9. Lost or Stolen Packages: Kate's Collective is not responsible for lost or stolen packages confirmed as delivered. We recommend filing a claim with the shipping carrier if you experience issues with delivery.

10. Contact Us: For questions or concerns regarding our shipping policy or the status of your order, please contact us at katescollectivenewyork@gmail.com.

11. Legal Compliance: This policy complies with New York State laws and regulations related to shipping and online transactions.

Please note that this shipping policy is subject to change. Updates will be reflected on this page.