Return Policy
Return Policy (Last Updated 7/18/24)
Thank you for choosing Kate's Collective. As a small business, we only offer exchanges or store credit—no refunds. Please review our policy below:
Returns: You have 14 calendar days from the date of receipt to return an unused item in its original condition with all packaging intact.
Store Credit Only: Approved returns will be issued store credit for the full value of the returned item(s), valid for future purchases at Kate's Collective.
Receipt Requirement: To create an exchange or receive store credit, you must have a valid receipt from Kate's Collective.
Exclusions: Non-returnable items include:
- Intimate or sanitary goods
- Items marked as final sale
- Custom-made or personalized items
- Holiday items
- Graphic tees & sweaters
- Gift cards
- Items purchased via Instagram Live deal or discounted items
Shipping: Return shipping costs are the customer’s responsibility and are non-refundable. We recommend using a trackable service or purchasing insurance, as we cannot guarantee receipt of the returned item.
How to Initiate a Return:
- Contact our customer service team at katescollectivenewyork@gmail.com to request return authorization.
- Provide your order number, contact information, and reason for return.
Contact Us: For any questions, please reach out to katescollectivenewyork@gmail.com.
Kate's Collective reserves the right to limit service for excessive returns.
Thank you for your understanding and continued support.
Kate's Collective Team