Payment Policies and FAQs
Updates to Payment Policies and FAQs (Updated 7/18/24)
Payment Methods: For both desktop and mobile purchases, we accept Visa, MasterCard, American Express, Discover, JCB, Cash App, Afterpay, Kate's Collective Gift Cards, and Kate's Collective Online Credit. We do not accept cashier’s checks or money orders.
$1 Charge Inquiry: Customers may notice a $1 charge upon attempting to place an order. This charge is captured during payment authorization. Once authenticated, the charge will be dropped, and the order cost will be charged. If the payment declines or is not authenticated, the pending $1 will be dropped.
Use of Promo Codes: Only one promo code can be used per order. If you have multiple codes with future expiration dates, kindly save them for your subsequent orders.
Contacting Afterpay: For inquiries regarding Afterpay, please visit their website or contact their customer service.
Afterpay Checkout Eligibility: Afterpay is available to customers with a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. International billing addresses and phone numbers are not eligible for Afterpay. Afterpay is not applicable for gift card purchases and may be restricted for certain products.
Approval Process: If you opt for Afterpay as a payment method, your order will be on hold while Afterpay verifies your information. Approval processing may take up to 12 hours. If approved, you will receive a confirmation email from Afterpay. If declined, your order will be canceled, and you will be notified to place a new order with an alternative payment method.
Promo Code and Store Credit Interaction: For promotions with a minimum required spend, promotional savings will be deducted from credits if a cancellation or return causes your order subtotal to drop below the required spend.
Price Adjustment Policy: Kate's Creations & Clothing Boutique LLC (Kate's Collective) does not offer price adjustments for promotions or price reductions.
For more information, please refer to our payment policies and FAQs.
Kate's Collective Team